Introduction
Welcome to Sonic Security Solutions Ltd ("we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website and security services, including security guarding, mobile patrols, CCTV monitoring, event security, construction site security, retail security, key holding & alarm response, and corporate security services (collectively, the "Services"). By accessing our website or engaging our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our website or Services.
Acceptance of Terms
By requesting a quote, booking services, signing a contract, or using our Services, you confirm that:
- You are at least 18 years of age
- You have the legal authority to enter into these Terms and engage security services
- You are engaging services for lawful purposes
- You have disclosed all relevant information about the premises and security requirements
- You have appropriate insurance coverage for your premises/business
Description of Services
Sonic Security Solutions Ltd provides comprehensive security services across London, Oxford, and the UK, including:
Security Guarding:
- SIA licensed security personnel
- Static guarding for premises, assets, and people
- Visible deterrent and professional protection
- Manned guarding services
- Door supervision (where applicable)
Mobile Patrols:
- Cost-effective mobile patrol services
- Coverage of multiple sites
- Random check schedules
- Rapid response to incidents
- Alarm response services
CCTV Monitoring:
- Professional 24/7 remote CCTV monitoring
- Secure operations centre
- Immediate incident response protocols
- Video verification
- Remote site monitoring
Event Security:
- Comprehensive event security solutions
- Concerts, festivals, corporate events
- Private functions of any scale
- Crowd management
- Access control
Construction Site Security:
- Specialist security for construction sites
- Protection of plant, equipment, and materials
- Theft and vandalism prevention
- Perimeter security
- Access control
Retail Security:
- Loss prevention services
- Shrinkage reduction
- Customer service-focused guards
- Experienced retail security officers
- Theft prevention
Key Holding & Alarm Response:
- Professional key holding services
- Rapid alarm response
- Secure key storage
- 24/7 response availability
- Incident reporting
Corporate Security:
- Bespoke corporate security packages
- Access control
- Executive protection
- Integrated security management
- Risk assessment
Service Agreements and Contracts
Contract Types:
- Single Site Guarding: Site-specific security services
- Multi-Location Contracts: Nationwide coverage
- Event-Based Services: One-off or recurring events
- Emergency Services: Short-notice requirements
- Long-term Contracts: Ongoing security provision
Contract Duration:
- Minimum contract periods as specified in proposal
- Automatic renewal unless terminated with notice
- Notice periods as specified in individual contracts
- Early termination fees may apply
Service Level Agreements (SLAs):
- Response times specified in contract
- Guard attendance guarantees
- Performance metrics
- Reporting requirements
- Quality standards
Client Responsibilities
Site Information:
You agree to provide:
- Accurate site plans and layouts
- Risk assessments and method statements
- Health and safety information
- Emergency procedures
- Contact details for site management
- Details of hazardous materials or situations
- Insurance certificates
Site Conditions:
You warrant that:
- The site is safe for security personnel to work
- All legal requirements for the site are met
- Necessary facilities are provided (rest areas, toilets, etc.)
- Adequate lighting and access is provided
- Security personnel will not be exposed to undue risk
Cooperation:
You agree to:
- Cooperate with security personnel
- Provide necessary access and credentials
- Inform us of any changes to site conditions
- Report incidents promptly
- Maintain your own insurance coverage
- Comply with all applicable laws and regulations
Personnel and Licensing
SIA Licensing:
- All security personnel hold valid SIA (Security Industry Authority) licences
- Licences are verified and current
- Personnel carry licence documentation
- Compliance with SIA standards and code of conduct
Training and Vetting:
- All personnel undergo thorough vetting
- DBS (Disclosure and Barring Service) checks where required
- Regular training and development
- First aid training
- Health and safety training
- Conflict management training
Uniform and Identification:
- Personnel wear company uniform
- Display identification badges
- Professional appearance maintained
- Equipment as required for role
Fees and Payment
Service Fees:
- Fees as quoted in proposal or contract
- Hourly rates for security personnel
- Call-out fees for emergency services
- Travel expenses where applicable
- Equipment rental fees if applicable
- All fees in GBP (£) and exclusive of VAT
Payment Terms:
- Invoices issued monthly in arrears (unless otherwise agreed)
- Payment due within 14 days of invoice date
- Late payment interest at 8% per annum above Bank of England base rate
- We reserve the right to suspend services for non-payment
- Deposits may be required for new clients or events
Price Reviews:
- Annual price reviews for long-term contracts
- Price increases with 30 days notice
- Emergency or short-notice services may incur premium rates
- Additional services quoted separately
Insurance and Liability
Our Insurance:
We maintain:
- Public Liability Insurance (up to £10 million)
- Employers' Liability Insurance (as required by law)
- Professional Indemnity Insurance
- Vehicle insurance for patrol vehicles
Client Insurance:
You must maintain:
- Adequate buildings and contents insurance
- Public liability insurance
- Employers' liability insurance (if applicable)
- Any other insurance required for your premises/business
Limitation of Liability:
To the maximum extent permitted by law, Sonic Security Solutions Ltd shall not be liable for:
- Loss or damage caused by factors beyond our reasonable control
- Consequential or indirect losses
- Loss of profits, revenue, or business
- Loss or damage to property unless caused by our negligence
- Criminal acts of third parties that security personnel could not reasonably prevent
Indemnity:
You agree to indemnify and hold harmless Sonic Security Solutions Ltd from:
- Claims arising from your negligence or breach of these Terms
- Claims arising from site conditions not disclosed to us
- Claims arising from your failure to maintain adequate insurance
- Legal costs and expenses incurred in defending such claims
Health and Safety
Risk Assessments:
- We will conduct risk assessments before commencing services
- You must provide relevant health and safety information
- Method statements will be prepared for high-risk activities
- Regular reviews of risk assessments
Incident Reporting:
- All incidents will be recorded and reported
- Serious incidents reported immediately to client
- RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations) compliance
- Investigation of all incidents
Emergency Procedures:
- Security personnel trained in emergency procedures
- Fire safety awareness
- First aid provision
- Evacuation procedures
- Liaison with emergency services
Data Protection and CCTV
Data Processing:
We process personal data in accordance with UK GDPR and our Privacy Policy, including:
- Employee data of security personnel
- Client contact information
- Incident reports (may include personal data)
- CCTV footage (where monitoring services provided)
- Access control records
CCTV Services:
Where we provide CCTV monitoring:
- We act as data processor on your behalf
- You are the data controller
- You must have lawful basis for CCTV operation
- You must display appropriate signage
- You must comply with ICO registration requirements
- Footage retention as specified in contract
Incident Reports:
- Incident reports may contain personal data
- Reports stored securely
- Access restricted to authorised personnel
- Retention periods as per data protection requirements
Confidentiality
Confidential Information:
Both parties agree to keep confidential:
- Security procedures and protocols
- Site-specific information
- Client business information
- Personnel information
- Incident details
- Pricing and commercial terms
Disclosure:
Confidential information may only be disclosed:
- To employees who need to know
- To regulatory authorities (SIA, ICO, etc.) as required
- To insurance companies for claims
- When required by law or court order
Termination
Termination by Client:
- With notice as specified in contract (typically 30 days)
- Immediate termination for material breach
- Immediate termination if we become insolvent
- Payment for services rendered up to termination date
Termination by Us:
- With notice as specified in contract
- Immediate termination for non-payment
- Immediate termination for breach of Terms
- Immediate termination if site conditions are unsafe
- Immediate termination if client engages in illegal activities
Effect of Termination:
- All outstanding invoices become immediately due
- Return of keys, access cards, and equipment
- Final incident reports provided
- Confidentiality obligations continue
- Liability provisions continue
Force Majeure
We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:
- Extreme weather conditions
- Natural disasters
- War, terrorism, or civil unrest
- Government restrictions or lockdowns
- Strikes or industrial action (excluding our own staff)
- Vehicle breakdown or mechanical failure
- Illness of security personnel (we will provide replacement where possible)
Regulatory Compliance
SIA Compliance:
- We comply with all SIA regulations
- Private Security Industry Act 2001 compliance
- Code of Conduct adherence
- Licence conditions met
Other Regulations:
- Health and Safety at Work etc. Act 1974
- Data Protection Act 2018 / UK GDPR
- Equality Act 2010
- Working Time Regulations
- Minimum Wage legislation
Dispute Resolution
Complaints Procedure:
- Contact us first to resolve any concerns
- Formal complaints procedure available
- Response within 14 days
- Escalation to senior management if needed
Legal Action:
- Governing law: England and Wales
- Jurisdiction: Courts of England and Wales
- Alternative dispute resolution encouraged
- Small claims court for appropriate disputes
Changes to These Terms
Modifications:
We reserve the right to update or modify these Terms at any time. Changes will be effective:
- Immediately for new clients
- 30 days after notice for existing clients
- Posted on our website
Acceptance:
Your continued use of our Services after changes are posted constitutes your acceptance of the revised Terms.
Contact Information
If you have any questions, concerns, or requests regarding these Terms and Conditions, please contact us:
Company: Sonic Security Solutions Ltd
Company Number: 13695767
Registered Office: Office 6238 - 182-184 High Street North, London, England, E6 2JA
Email: info@sonicsecuritysolutions.com
Phone: +44 7549 429472
Website: sonicsecuritysolutions.com
SIA Licence Number: Thank you for choosing Sonic Security Solutions Ltd. We are committed to protecting what matters most with professional, reliable security services.