Submit a Data Protection Request
Your Rights
- Under UK GDPR and applicable data protection laws, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data ("Right to be Forgotten")
- Restriction: Request limitation of data processing
- Portability: Request transfer of your data to another security provider
- Object: Object to processing of your data
- Withdraw Consent: Withdraw consent at any time (where processing is based on consent) Automated Decision-Making: Not subject to automated decisions (we don't use this)
Submit Your Request
Request Type: (Select all that apply)
- Access my personal data
- Correct my personal data
- Delete my personal data
- Restrict processing of my data
- Transfer my data (portability)
- Object to processing
- Opt-out of marketing communications
- Withdraw consent
- Request CCTV footage of myself
- Other (please specify): _________________________
Your Information:
Full Name: _________________________
Email Address: _________________________
Phone Number: _________________________
Company Name (if applicable): _________________________
Address: _________________________
Postcode: _________________________
Client Reference/Account Number (if applicable): _________________________ Site Address (if you received security services): _________________________
Details of Your Request: Please describe your request in detail:
If requesting access to your data, please specify any particular information or time period: If requesting CCTV footage:
- Date(s) and time(s): _________________________
- Location/Camera: _________________________
- Description of yourself in footage: _________________________
Identity Verification: To protect your data, we need to verify your identity before processing your request. We may:
- Contact you via your registered email address or phone number
- Request a copy of government-issued ID (passport, driving licence)
- Request proof of address (utility bill, bank statement)
- Ask for additional information to confirm your identity
- I understand and consent to identity verification for this request
- I will send verification documents separately via secure email/post
For CCTV Requests: Please note: We may need to redact third-party individuals from footage to protect their privacy.
Preferred Format for Data (if requesting access):
- Electronic (PDF)
- Electronic (CSV/Excel)
- Electronic (secure online portal)
- Paper copy (post)
- CCTV footage (digital file/USB)
- Other: _________________________
Additional Information: Are you requesting data for a specific time period?
From: ___________ To: ___________
Is there any specific format or delivery method you prefer?
Do you authorize us to send sensitive information via email?
- Yes ☐ No (I prefer secure post or encrypted delivery)
Have you made this request before?
- Yes (when?) ___________ ☐ No
Submission
📧 Submit via:
📞 Email: info@sonicsecuritysolutions.com (Subject: "Data Protection Request")
🌐
Phone: +44 7549 429472
📮
Website: sonicsecuritysolutions.com/#contact
Post: Data Protection Officer, Sonic Security Solutions Ltd, Office 6238 - 182-184 High
Street North, London, England, E6 2JA
What Happens Next?
Acknowledgment: We will acknowledge receipt of your request within 3 business days. Verification: We will verify your identity to protect your data. This may take 1-3 business days. Response Time:
- Standard requests: We will respond within 30 days of verification
- Complex requests: May extend to 60 days (we will notify you if this applies)
- CCTV footage: Typically 30 days (may be longer if third-party data requires redaction)
Fees: Most requests are free of charge. We may charge a reasonable fee for:
- Manifestly unfounded or excessive requests
- Additional copies of the same information
- CCTV footage (administrative costs only)
Delivery: Your data will be delivered securely via your preferred method:
- Electronic copies will be password-protected or encrypted
- Physical copies sent via recorded delivery
- CCTV footage on encrypted USB or secure download link
What Data We May Provide
Depending on your request, we may hold:
Personal Details:
- Name, address, contact information
- Company details (if business client)
- Account information
Service Records:
- Contract and agreement details
- Service history
- Incident reports (where you are mentioned)
- Correspondence records
- Billing and payment history
CCTV Footage:
- Footage from our premises (if you visited)
- Footage we monitor on your behalf (you are data controller)
- Body-worn camera footage (if involved in incident)
Access Logs:
- Site access records
- Visitor logs
- Key holding records
Communications:
- Email correspondence
- Phone call records
- Meeting notes
Exemptions and Limitations
We May Not Be Able to Provide:
- Data that includes information about other individuals (third-party data)
- Data subject to legal privilege
- Data that would prejudice crime prevention/detection
- Data we are legally required to retain (e.g., SIA records)
- Data that is disproportionately difficult to retrieve
CCTV Specific:
- We may redact other individuals from footage
- We may refuse requests that prejudice crime prevention
- Retention periods may mean footage no longer exists (typically 31 days)
For California Residents (CCPA/CPRA)
In addition to the rights above, California residents have the right to:
- Know what personal data is collected, used, shared, or sold
- Delete personal data
- Correct inaccurate personal data
- Limit use and disclosure of sensitive personal data
- Non-discrimination for exercising privacy rights
As stated in our Privacy Policy, we do not sell personal information.
Contact Our Data Protection Team
For questions about this process or your data protection rights:
Email: info@sonicsecuritysolutions.com
Phone: +44 7549 429472
Subject Line: "Data Protection Inquiry"
Post: Data Protection Officer, Sonic Security Solutions Ltd, Office 6238 - 182-184 High Street
North, London, England, E6 2JA
Complaints
If you're not satisfied with our response, you have the right to complain to the UK Information Commissioner's Office (ICO):
ICO Website: www.ico.org.uk
ICO Helpline: 0303 123 1113
ICO Email: icocasework@ico.org.uk
ICO Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF
We encourage you to contact us first to resolve any concerns.